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Product Warranty

akesso will replace any item determined, at its sole discretion, to be defective within 90 days of the original date of purchase. Our 90 day warranty is only valid when the defective item is accompanied by a proof of purchase from an authorized akesso Dealer.

If your akesso shoes are found to have a material or manufacturing flaw, akesso will replace your shoes with a new pair of the item returned. While we are able to provide replacements in alternate sizes, we are not able to replace defective items with a different model than the item returned. Please note that our warranty does not cover damage caused by misuse, user error, or excessive wear and tear. Any modifications or alterations made to the design of the shoe will void your warranty.

All akesso shoes returned for warranty replacement must be accompanied by a completed copy of our Return Form and a dated receipt or proof of purchase.

If your order was placed on our website:

Your Return Form is located on the back of your packing list and your packing list will serve as your proof of purchase. If you no longer have your packing list and Return Form you may contact us to obtain another copy.

Warranty claims will only be accepted for items purchased from one of our authorized retailers and must be accompanied by a receipt or proof of purchase. If your akesso shoes were not purchased from our website, we are not able to accept returns for size, fit, or style reasons. Please contact us to obtain a copy of our Return Form.

If your akesso shoes were purchased from another website or retail location:

Warranty claims will not be processed without a Return Form and proof of purchase. All warranty replacement orders ship for free via UPS Ground (addresses within the continental US) or USPS Priority Mail (APOs, FPOS, PO boxes, Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands, and Canada). We do not ship to locations outside of the US or Canada.

Warranty replacements orders, once processed, may not be exchanged or returned for a refund.

akesso reserves the right to deny any warranty claim.